Customer Communications for Utilities.
Utilities are faced with unique challenges in how to communicate with customers as well as options to allow customers to pay their bills. DNI provides a solution portfolio that enables you to present information to your customers through traditional print & mail channels as well as advanced multi-channel electronic document delivery solutions. We give your customers the ability to choose their preferred method to receive information and then provide them with simple self-service options to remit payments or communicate with your customer service staff.
The DNI Delivery Option Center (DOC) will allow you to schedule, track, and manage all customer communications through one centralized platform:
Stores customer contact information including which method of communication he/she prefers as well as preferred payment method.
Create new users for employees as well as customers. Contact information, usernames, passwords, and permissions are assigned by administrators of the platform.
Allows your team to review files and samples before releasing a file to process. Quickly search for records by name or account number. You can omit or delete certain records from the file and release the remaining records for processing.
Provides historical information on files processed including date received, number of documents, and the status of the files.
Utilize advanced search methods to review customer records with options to combine documents into one PDF.
Easily manage customer payment history with search tools including invoice number, status, amount, payment type, account number, and payment date.
Review any item from a series of reports including delivery activity, customer enrollment and activity, payment history, employee activity, billing summaries and disclosure unacceptance report.
DNI will work with you to solve the issues you are facing today by providing you a flexible solution for reducing your costs associated with billing and collections.
Contact us today for more information.