IVR


  • Build custom IVR messages within the DNI IVR template editor.
  • Pull selected message detail from customer input data.
  • Include system variables or mapped fields from within the DNI data library.
  • Design communication campaigns utilizing a series of IVR templates.
  • Includes End User Opt-In feature.
  • Customize delivery schedules based on business rules.
  • Business rules include custom date ranges, days/hour calculations, time zones, etc.
  • Customize end user keyword responses to generate secondary events.
  • Compose follow up messages based on responses.
  • Ability to initiate bill payment for selected end users.